Shipping policy

Last updated: 1 November 2026

Joviloo is operated by DATAVEX LABS LTD, registered in England and Wales, company number 17036825. Registered office: Unit A3, Castle Road, Sittingbourne, England, ME10 3EW, United Kingdom. Shipping support: contact@joviloo.com.

Delivery destinations and charges

We currently accept orders for eligible addresses in the United States and Canada. Standard tracked shipping is free for these destinations. Available services and the final shipping charge are displayed at checkout before you pay. If checkout does not offer delivery to your address, contact us before ordering; do not enter a substitute address.

Processing and dispatch

For our winter essentials (slippers, blankets and throws, dressing gowns, and socks), our normal dispatch estimate is 1–3 business days after payment confirmation, excluding weekends and public holidays. Processing is separate from carrier transit time. If we cannot meet the dispatch timeframe stated when you ordered, we will contact you with an update and the cancellation or refund options available to you.

Delivery estimates

For our winter essentials, estimated standard tracked delivery is 6–10 business days after dispatch. This is in addition to the 1–3 business day order-processing period. Business days exclude weekends and public holidays. Delivery times are estimates and may vary with the destination, customs clearance and carrier conditions; they are not guaranteed arrival dates.

Items may be dispatched directly from our fulfilment partners, including partners outside the UK or your destination country. A UK registered office does not mean your order ships from the UK. Orders containing several items may arrive in separate parcels, with separate tracking where available.

For a date-sensitive purchase, contact us before ordering if arrival before a particular day is essential. We do not guarantee arrival before Christmas or any other event unless a specific guarantee is confirmed before purchase.

Earlier orders

Orders placed before 1 November 2026, including advent-calendar orders, retain the delivery estimates and rights communicated when the order was placed. The earlier standard estimate was 1–2 business days for processing plus 7–15 business days in transit after dispatch.

Tracking

We provide shipment confirmation and tracking details when available after dispatch. Tracking can take time to show the carrier's first scan. If tracking has not updated or the stated delivery window has passed, email us with your order number so we can investigate.

Delays and unavailable orders

Weather, customs checks and carrier disruption can affect delivery. We remain your point of contact and do not transfer our responsibilities to the carrier. If dispatch is delayed beyond the promised period, we will explain the revised timing and your options. Where your consent to a delay is required, we will request it; if you cancel or do not consent when required, we will issue a prompt refund. We will also notify you and refund any order we cannot fulfil.

Addresses, customs and import charges

Please check your address before paying and contact us immediately about any mistake. We will try to correct an address before dispatch. If a parcel is returned because of an incorrect address supplied by you or an uncollected delivery, we will contact you about redelivery or a refund and disclose any reasonable additional delivery cost before you agree to it. This does not limit rights arising from our error or non-delivery.

Applicable taxes collected by us are shown at checkout. International deliveries may also be subject to import duties, local taxes or carrier clearance fees charged by the authorities or carrier where these have not been collected at checkout. Such third-party charges are not included in free shipping. Ask us before ordering if you need clarification for your destination.

Lost, damaged or incorrect deliveries

Contact contact@joviloo.com if your order is lost, damaged, incomplete or incorrect. We will investigate and provide the remedy required by applicable law. Optional protective packaging does not replace or reduce these rights and is not a separate insurance policy.

For cancellations, returns and refunds, read our Return and Refund Policy. Our Terms of Sale also apply.