Frequently asked questions

How do I choose a size?

Open Size & fit on the product page and check the measurements for the selected option. Different styles can have different sizing. If you are unsure, contact us before ordering.

Which colours are available?

Select a colour on the product page to see the matching photograph and available size combinations.

When will my order arrive?

For our winter essentials, dispatch is estimated at 1–3 business days after payment confirmation. Delivery is then estimated at 6–10 business days after dispatch. The two periods are separate and exclude weekends and public holidays. Available delivery services and charges are shown at checkout. See our shipping policy for full details.

How do returns work?

You can request a change-of-mind return within 30 days of receiving your order, subject to our returns policy. Contact us before sending an item back so we can provide the correct return address and instructions. Your statutory rights remain unaffected.

How can I contact you?

Use our contact form. Include your order number if your question concerns an existing order.